Welcome to Hanioo Montenegro. These Terms and Conditions ("Terms") govern your access and use of our web platform and services, made available by HONEY UNIVERSAL DIGITAL PRIVATE LIMITED (operating as Hanioo Montenegro), having its operations at Podgorica, Montenegro (hereinafter referred to as the "Company"). This application allows users ("Clients") to book professional interpreters ("Service Providers") for live interpretation services.
By using our Platform, you agree to abide by these Terms. If you do not agree, please refrain from using this Platform.
- 1.1 Hanioo Montenegro acts as an aggregator platform that connects Clients with Independent Service Providers exclusively for real-time interpretation services, facilitating seamless verbal communication between parties who require interpretation assistance in various languages.
- 1.2 We do not directly employ interpretation staff; instead, we facilitate seamless connections between clients and independent service providers (interpreters). Through our technological infrastructure, we ensure a user-friendly experience. Please note that these service providers are independent contractors and not employees of the "Hanioo Montenegro" platform.
- 1.3 The Platform allows Clients to browse, book, schedule, and securely pay for interpretation services through our system, offering a convenient way to connect with qualified interpretation professionals in real time.
- 1.4 The Platform may include additional features such as rating and reviewing interpreters to ensure high-quality verbal communication standards.
- 2.1 To access our interpretation scheduling services, users must create an account and provide accurate, complete, and up-to-date information, ensuring transparency and smooth interactions on the Platform.
- 2.2 Users are responsible for maintaining the confidentiality of their account credentials, including usernames and passwords.
- 2.3 We reserve the right to verify user identities and request supporting documentation to maintain the integrity and trustworthiness of the Platform.
- 2.4 We may suspend or terminate accounts in cases of fraudulent activity, misrepresentation, abusive behavior, or any other violation of these Terms, ensuring a safe environment for all users and interpreters.
- 2.5 The Service is not available to individuals under the age of 18. You must not permit anyone under 18 to receive interpretation services from external interpreters unless they are accompanied by you.
- 3.1 Clients can browse available interpreters, view their profiles, and book interpretation sessions based on their specific spoken language needs, availability, and expertise levels.
- 3.2 All payments are securely processed through our trusted payment gateway, ensuring safe and reliable transactions. Payment must be made at the time of booking the scheduled interpretation session. For security reasons, we do not store any sensitive payment information on our servers.
- 3.3 Clients must adhere to the pricing structure displayed on the Platform (e.g., per-minute or per-session rates), and all payments must be completed before the commencement of services unless otherwise agreed upon.
- 3.4 Cancellations and refunds are subject to our cancellation policy, which may vary based on factors such as the timing of the cancellation and the nature of the booked interpretation session.
- 3.5 If a Service Provider cancels a confirmed interpretation booking, the Client may be eligible for a refund or request an alternative interpreter as a replacement.
- 4.1 Interpreters must provide professional, accurate, and timely verbal interpretation services to Clients, maintaining high ethical standards and strict confidentiality at all times.
- 4.2 We do not guarantee the quality, accuracy, or availability of any particular Service Provider, and Clients must assess whether an interpreter meets their specific contextual needs (e.g., medical, legal, or business interpretation).
- 4.3 Service Providers operate as independent contractors and are not employees, representatives, or agents of Hanioo Montenegro. They are solely responsible for the quality of live interpretation they provide.
- 4.4 Service Providers are expected to comply with local laws and regulations concerning professional interpretation and ethical conduct.
- 4.5 The Registered Service Provider must be an individual capable of providing live verbal interpretation.
- 5.1 Users must use the Platform lawfully and ethically, ensuring respectful interactions with other users and interpreters.
- 5.2 Harassment, abuse, discrimination, or any form of inappropriate behavior toward any user or Service Provider is strictly prohibited and may result in immediate suspension or termination of the account.
- 5.3 Users agree not to circumvent the Platform's booking system by attempting to engage interpreters outside the Platform for interpretation services initiated through Hanioo Montenegro.
- 5.4 Misuse of the Platform, including fraudulent bookings, fake reviews, or impersonation, is strictly prohibited and may lead to legal action.
- 5.5 Customers are solely responsible for any verbal data or information they share with interpreters during live sessions. Hanioo Montenegro does not assume any liability for the confidentiality, accuracy, or misuse of such spoken data by interpreters. Customers should exercise discretion and provide only necessary information during live interpretation sessions.
- 6.1 Hanioo Montenegro acts only as an intermediary and is not responsible for the quality, timeliness, or accuracy of the spoken interpretation services provided by Service Providers.
- 6.2 We do not provide any guarantees or warranties regarding the availability, reliability, or performance of any interpreter or service.
- 6.3 To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform or interpretation sessions booked through it.
- 6.4 Users acknowledge that spoken interpretation services may vary based on factors such as dialects, regional language differences, speed of speech, and contextual complexities, and Hanioo Montenegro cannot be held accountable for any verbal misinterpretations or misunderstandings.
- 6.5 In no event shall the total liability of Hanioo Montenegro and its external interpreters with respect to you and the interpretation services for all damages, losses, and actions exceed Five Hundred Euros (€500).
- 7.1 We collect, store, and process user data in accordance with our Privacy Policy, ensuring compliance with relevant data protection regulations.
- 7.2 By using the Platform to book interpretation sessions, you consent to our collection and use of your personal data, which may include contact information, booking history, and usage analytics.
- 7.3 We employ industry-standard security measures to protect user data; however, users acknowledge that no online system is entirely risk-free.
- 7.4 Users may request data access, modification, or deletion as per applicable laws and our privacy practices.
- 8.1 We reserve the right to update, modify, or amend these Terms at any time. Users will be notified of significant changes, and continued use of the interpretation platform signifies acceptance of the updated Terms.
- 8.2 We may terminate or suspend user accounts at our discretion for violations of these Terms or any other reason deemed necessary to maintain the integrity of the Platform.
- 8.3 In the event of termination, any pending interpretation sessions or obligations must still be fulfilled, unless otherwise specified.
- 9.1 These Terms are governed by the laws applicable to Hanioo Montenegro's EU operations, without regard to conflict of law principles.
- 9.2 Any disputes arising from these Terms or the provision of interpretation services shall be resolved through arbitration or the appropriate courts in Montenegro, as per the dispute resolution procedures outlined in our policies.
- 9.3 Users agree to attempt amicable resolution before initiating formal legal proceedings.