Cookie Policy

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by online service providers to make their websites or services work efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Hanioo Montenegro) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., live interpretation video streams, payment processing, and analytics).

Essential cookies are strictly necessary to provide you with services available through our Platform and to use some of its features. Because these cookies are strictly necessary to deliver the interpretation platform, you cannot refuse them without impacting how our site functions.

• Session Management: Maintaining your logged-in state while you book or attend live interpretation sessions.
• Security: Protecting your data and securing real-time interpretation connections.
• Load Balancing: Distributing traffic to ensure the platform remains stable during high-demand interpretation bookings.

These cookies collect information that is used either in aggregate form to help us understand how our interpretation platform is being used, how effective our marketing campaigns are, or to help us customize our platform for you.

• We use analytics to determine which spoken language combinations are most requested, helping us recruit appropriate interpreters.
• We analyze page load times and video stream stability to improve the technical quality of live interpretation sessions.

Functional cookies allow our Platform to remember choices you make when you use our services. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit.

• Language Preferences: Remembering your native language and frequently booked interpretation languages.
• Timezone Settings: Ensuring interpretation session bookings are displayed in your local time correctly.

In some cases, we use third-party services that may also set cookies on your device. These include:

• Payment Gateways: Services like Razorpay use cookies to securely process payments for your interpretation sessions.
• WebRTC Providers: Third-party infrastructure used to facilitate low-latency live audio and video streams between you and the interpreter.
• Customer Support: Live chat widgets or ticketing systems used to assist you with interpretation booking inquiries.

When you first visit our Platform, you will be presented with a cookie banner allowing you to consent to or reject non-essential cookies. You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager.

In addition to our Cookie Consent Manager, you can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Platform to book interpretation services, though your access to some functionality and areas of our website may be restricted.

As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.

Depending on your location (such as under the GDPR in the EU), you may have certain rights regarding your personal data and how it is collected via cookies. You have the right to withdraw your consent for non-essential cookies at any time without affecting the lawfulness of processing based on consent before its withdrawal.

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use for our interpretation platform or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

If you have any questions about our use of cookies or other technologies, please contact us at: