Welcome to Hanioo Montenegro. This Privacy Policy ("Policy") describes how HONEY UNIVERSAL DIGITAL PRIVATE LIMITED (operating as Hanioo Montenegro), having its operations at Podgorica, Montenegro (hereinafter referred to as the "Company", "we", "us", or "our") collects, uses, stores, and protects your personal data when you use the Hanioo Montenegro Interpretation Services Platform (the "Platform").
By using our Platform for scheduling, booking, or accessing real-time interpretation services, you consent to the practices described in this Policy. If you do not agree with this Policy, please do not use the Platform.
- 1.1 Personal Information: When you register on Hanioo Montenegro, we collect your name, email address, phone number, preferred spoken languages, and location data to create and manage your interpretation booking account.
- 1.2 Payment Information: All payment transactions for interpretation sessions are securely processed through our encrypted payment gateways. We do not store your credit/debit card details or other sensitive financial information on our servers.
- 1.3 Usage Data: We automatically collect information about how you interact with the Platform, including interpretation booking history, live session durations, language pairs requested, device type, operating system, and IP address.
- 1.4 Communication Data: If you contact our support team or communicate through the Platform, we may store records of those interactions for quality assurance and dispute resolution purposes.
- 1.5 Interpreter-Specific Data: Professional Interpreters may be required to submit additional information such as interpretation certifications, spoken language proficiency proof, government-issued ID, and professional live-interpretation experience details for verification purposes.
- 2.1 To create, manage, and maintain your user account for accessing interpretation services.
- 2.2 To intelligently match Clients with suitable Interpreters based on specific language combinations, dialects, and real-time availability.
- 2.3 To process interpretation session bookings, secure payments, refunds, and cancellations.
- 2.4 To improve and personalize your experience on the Platform through analytics and booking patterns.
- 2.5 To communicate important updates regarding your scheduled interpreters, promotional offers, and service notifications.
- 2.6 To detect, prevent, and address fraud, security breaches, and other harmful activities.
- 2.7 To comply with legal obligations and respond to lawful requests from authorities.
- 3.1 We do not sell, rent, or trade your personal data to third parties for marketing purposes.
- 3.2 We may share limited information with Professional Interpreters to facilitate the completion of booked interpretation sessions (e.g., your name and required language pairs).
- 3.3 We may share data with trusted third-party service providers who assist in operating the Platform, including payment processors, secure live audio/video routing services, and analytics providers, under strict confidentiality agreements.
- 3.4 We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of the Company, its users, or the public.
- 3.5 In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction, subject to the same level of protection outlined in this Policy.
- 4.1 We implement industry-standard security measures including end-to-end encryption for live interpretation sessions, firewalls, and secure server infrastructure to protect your personal information from unauthorized access.
- 4.2 While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to taking all reasonable precautions.
- 4.3 You are responsible for keeping your account credentials confidential. Notify us immediately if you suspect unauthorized access to your account.
- 5.1 We use cookies and similar tracking technologies to ensure the smooth operation of our real-time interpretation booking system, analyze usage patterns, and enhance your experience.
- 5.2 You can manage or disable cookies through your device or browser settings. However, disabling essential cookies may affect your ability to connect with interpreters on the Platform. Please see our Cookie Policy for more details.
- 6.1 The Platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these external sites.
- 6.2 We encourage you to review the privacy policies of any third-party services before providing your personal information.
- 7.1 Access: You have the right to request a copy of the personal data we hold about you.
- 7.2 Correction: You may request corrections to any inaccurate or incomplete personal information regarding your interpretation profile.
- 7.3 Deletion: You may request the deletion of your personal data, subject to legal and contractual obligations.
- 7.4 Opt-Out: You may opt out of receiving promotional communications by using the unsubscribe option or contacting us directly.
- 7.5 Data Portability: You may request your data in a structured, machine-readable format where technically feasible.
- 8.1 The Interpretation Services Platform is not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal data from minors.
- 8.2 If we become aware that we have collected data from a minor without parental consent, we will take steps to delete that information promptly.
- 9.1 We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.
- 9.2 We encourage you to review this Policy periodically. Continued use of the Platform after changes constitutes acceptance of the updated Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our interpretation data practices, please contact us at: